Contact information

📩 Customer Support

Email: Contact@brilysvault.com
Response Time: Within 24–48 business hours

For questions about an existing order, please include your order number so we can assist you as quickly as possible.

🛍️ Orders & Product Enquiries

For help with:

• Order status
• Product information
• Custom watch enquiries
• Shipping and delivery
• Returns and refunds
• Damaged or faulty items
• General questions

Please contact us using the email address above.

📦 Returns

For return enquiries, please contact us before sending an item back so we can provide the correct return instructions.

Please include your order number and a brief description of your request.

📍 Business Information

Brilys Vault
United Kingdom
Email: Contact@brilysvault.com

⏰ Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

We aim to respond to all enquiries within 24–48 business hours.