Shipping policy

At Brilys Vault, we carefully package every order to ensure your watch arrives safely and securely. This Shipping Policy explains our processing times, delivery options and what to expect after placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Because some of our watches are customised and prepared specifically for each order, certain products may require additional processing time.

If your order requires additional time, we will provide an update where appropriate.

Business days are Monday–Friday, excluding UK public holidays.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Estimated delivery times after dispatch:

  • Standard Delivery: 2–5 business days
  • Express Delivery: 1–2 business days, where available

Delivery estimates are not guaranteed and may vary depending on the courier and destination.

3. International Shipping

Where international shipping is available, delivery times will vary depending on the destination and shipping service selected at checkout.

International customers may be responsible for:

  • Import duties
  • Customs charges
  • Local taxes
  • Other fees imposed by the destination country

These charges are outside Brilys Vault's control and may be payable by the customer upon importation.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping option selected.

Any applicable delivery charges will be clearly displayed before you complete your purchase.

From time to time, Brilys Vault may offer promotional free-shipping offers. Any conditions attached to such offers will be displayed at the time of purchase.

5. Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your dispatch confirmation.

If tracking does not update immediately, this does not necessarily mean that your order has been lost or delayed.

6. Delivery Delays

Estimated delivery dates are provided as guidance and are not guaranteed.

Delays can occur due to circumstances outside our reasonable control, including:

  • Courier delays
  • Severe weather
  • Public holidays
  • Customs processing
  • Incorrect or incomplete delivery information
  • Strikes or industrial action
  • High-volume periods
  • Other unforeseen circumstances

We will make reasonable efforts to assist you where a delivery is delayed.

7. Incorrect Delivery Information

Customers are responsible for ensuring that their shipping information is accurate and complete before placing an order.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage costs may apply before the order can be resent.

Please contact us as soon as possible if you notice an error in your delivery information.

8. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please check with:

  • Other members of your household
  • Neighbours
  • Your building's reception or mail area
  • The courier's delivery information

If you still cannot locate your parcel, contact us and we will assist where possible.

For parcels that appear to be lost in transit, we may need to contact the courier and allow their investigation process to take place before determining the appropriate resolution.

9. Damaged Deliveries

If your package arrives visibly damaged, we recommend taking photographs of the packaging before opening it.

If the watch itself has been damaged during delivery, please contact us as soon as possible with:

  • Your order number
  • Photographs of the packaging
  • Photographs of the watch
  • A description of the damage

We will assess the issue and work with you to provide an appropriate resolution in accordance with your consumer rights.

10. Delivery Restrictions

Certain locations may be subject to delivery restrictions or additional delivery charges.

If we are unable to deliver to the address provided, we will contact you where reasonably possible.

11. Responsibility for Delivery

Once your order has been dispatched, it is handed to the selected delivery provider.

We are not responsible for delays caused by circumstances outside our reasonable control. However, if there is an issue with your delivery, please contact us and we will make reasonable efforts to help resolve it.

Nothing in this policy limits your statutory consumer rights.