Terms of service

Welcome to Brilys Vault. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website or purchasing from Brilys Vault.

1. About Brilys Vault

Brilys Vault is an online retailer specialising in curated and customised watches.

Throughout these Terms, “Brilys Vault,” “we,” “us,” and “our” refer to Brilys Vault. “You” and “your” refer to the person accessing our website or purchasing our products.

2. Using Our Website

By using our website, you agree that:

  • You will provide accurate information when placing an order.
  • You will not use our website for unlawful or fraudulent purposes.
  • You will not attempt to interfere with, damage or gain unauthorised access to our website or systems.
  • You will not reproduce, copy or misuse our website content without permission.
  • You are responsible for keeping your account or login information secure, where applicable.

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been breached.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs and specifications displayed on our website are accurate.

However, colours and finishes may appear slightly different depending on your device or screen settings.

Because some of our watches are customised or modified, the final product may contain minor variations in finish or appearance.

All product availability is subject to stock.

4. Product Authenticity & Customisation

Where products are described as customised or modified, this refers to modifications or customisation carried out for the Brilys Vault product offering.

Brilys Vault does not represent customised products as being manufactured in their customised form by the original watch manufacturer unless expressly stated.

Where applicable, any third-party trademarks, brand names or logos remain the property of their respective owners.

5. Pricing

All prices displayed on our website are subject to change without notice.

We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing error occurs, we reserve the right to contact you before fulfilling the order.

If an order has been placed at an incorrect price due to an obvious error, we may cancel the order and provide a full refund.

6. Placing an Order

When you place an order, you are making an offer to purchase the selected product.

An order confirmation email confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable
  • There is an obvious pricing or product description error
  • We suspect fraudulent activity
  • We are unable to verify the information provided
  • There has been an issue with payment

If we cancel an order after payment has been taken, you will receive a refund of the amount paid.

7. Payment

Payment must be successfully received before an order is dispatched.

We may use third-party payment providers to process transactions. Your use of those services may also be subject to their own terms and conditions.

We do not knowingly store full payment-card details on our own systems where payment processing is handled by a third-party payment provider.

8. Delivery

We will provide delivery information and estimated delivery times where available.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, severe weather or other unforeseen events.

Once an order has been dispatched, tracking information may be provided where available.

Customers are responsible for providing accurate delivery information. Brilys Vault cannot be responsible for delays or failed delivery resulting from incorrect information supplied by the customer.

9. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms of Service.

Please refer to our Returns & Refund Policy for information regarding cancellations, returns, refunds, faulty products and exchanges.

Nothing in these Terms affects your statutory consumer rights.

10. Damaged or Faulty Products

If your order arrives damaged or you believe your watch is faulty, please contact us as soon as reasonably possible.

We may request photographs, videos or other information to help us assess the issue.

Where a product is confirmed to be faulty or does not meet your statutory consumer rights, we will provide an appropriate remedy in accordance with applicable law.

11. Intellectual Property

All content on the Brilys Vault website, including but not limited to:

  • Brand names
  • Logos
  • Product photography
  • Written descriptions
  • Graphics
  • Website design
  • Marketing materials

is owned by or licensed to Brilys Vault unless otherwise stated.

You may not reproduce, distribute, modify or commercially use our content without our prior written permission.

12. User Content

If you submit photographs, reviews, comments or other content to Brilys Vault, you confirm that you have the right to provide that content.

By submitting content, you grant Brilys Vault permission to use, reproduce and display it for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive or otherwise inappropriate.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites are operated independently from Brilys Vault, and we are not responsible for their content, availability, privacy practices or terms.

You should review the terms and policies of any third-party service you use.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons or other operational requirements.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Subject to that, Brilys Vault will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

16. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

This may include, for example:

  • Natural disasters
  • Severe weather
  • Strikes or industrial disputes
  • Courier disruptions
  • Government actions
  • Internet or telecommunications failures
  • Power outages
  • War or civil unrest
  • Other unforeseen circumstances

Where possible, we will take reasonable steps to minimise the impact on your order.

17. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may need to be collected and processed to fulfil orders, provide customer support, process payments and operate our business.

18. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

The terms applicable to your purchase will generally be those in effect at the time your order was placed.

19. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

If you are a consumer, you may also have rights under the laws of the country where you live that cannot legally be excluded.

20. Contact Us

If you have questions regarding these Terms of Service, an order or any of our products, please contact:

Brilys Vault
Email: [Contact@brilysvault.com]
Website: www.brilysvault.com

Brilys Vault

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